The only Konica Minolta UK dealer in the country to win a service accolade for eight years in succession
Awarded by Konica Minolta following audits of the entire Konica Minolta United Kingdom dealer network
This is the eighth consecutive year that they have been awarded this accolade, a testament to the level of service and support that they continue to provide their customers year on year.
KMDS responded by thanking all the technical staff in their team and emphasised the importance of listening to customers and of measuring and monitoring all aspects of performance throughout this department. Service within our company continues to be a key priority, with significant resources invested on I.T., product training and support. We remain dedicated to ensure that our Konica Minolta UK customers receive a total solutions package.
We understand that any downtime or delay is costly for your business so to ensure we consistently deliver a rapid and reliable service to every one of our UK customers we offer:
- 4 hours on-site response time
- Hotline support
- Remote access support
- Free operator training
- Consultancy on all networks
- Print audit consultancy
Unlike many Konica Minolta dealers, we operate our own service department and continuously invest in training and development. All of our sales staff and engineers are manufacturer trained and we have built-up unrivalled expertise offering support across Apple, Citrix and MS networks.
We don’t have call centres, we have people who care
We don’t use call centres at the first point of contact. You will speak to someone you’ve probably spoken to before, who may know you by name and just how important it is to ensure you get the right support first time.
On-site support in less than 4 hours
Sometimes it’s not possible to resolve your problem remotely; that’s when our 4-hour response time comes into its own, ensuring that you won’t wait more than half a day before a professional, certified technician is with you, ensuring normal service is resumed as soon as possible and with the minimum of disruption.